Wednesday, September 7, 2011

Exercise 3

The workplace is a small example of our society. As we spent more than 8 hours daily it's normal that there will be times to share thoughts, ideas, sometimes personal matters etc, occasionally, you might be overloaded (either from work or family concerns or kid etc) thus behavior problem reflects to other employees. Therefore thoughtless reaction or miscommunication which is not based on open / clear & mutual communication agreement might lead to conflicts and cultural differences influencing even the future decisions. Communication at workplace is considered to be the foundation of a productive environment aiming to maintain the best possible levels of communication.

The writer advises three (3) steps to avoid miscommunication in the workplace:
a.) choose your battle
b.) be open and clear
c.) be proactive

On (a) matter -> the writer advises to "compromise". Try to avoid battles that do not affect you / your responsibilities direct or indirect. Try to measure the importance of a battle and balance the positive and negative issues out of it. Try to avoid complaining and resolve one problem at a time.

On (b) matter -> the writer suggests to listen to other's people problems and express clearly yourselves. It is very important to discuss options and get various opinion in the work environment regardless of the different points of view you might hear. Being a team member is not the easiest thing but open communication depends on it.
On (c) matter -> "Think before act". Be proactive means to be part of team and contribute positive helping others get something from you or others may benefit sharing things with you. Your aim is to built "trust and reliability" among employees. In any case do not pretend that you know everything. Establish a good level of communication with other departments and share ideas and thoughts. Usually the "face to face" contact is almost better for communication as it enables you to read face expressions as well.

More things that could avoid communication problems at work:
- Be efficient, disciplined & professional in your job responsibilities and duties and avoid taking Personal/Family problems at the office otherwise might reflect your communication against other employees or superiors
- Communicate and help newcomers (new company's employees) to adjust themselves in their new business environment.
- If you are emotionally stressed better leave the office
- Try to keep and maintain good level of co-operation with related departments. It will help you develop a better level of communication based on trust and mutual work ethic.

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