According to the writter's points communication problems create an uncomfortable enviroment.It has or it will happen to each of us having a misunderstanding with a coworker.If you are willing to resolve those kinds of issues you have to follow some steps. Step one is to choose your battles.By this the writter explains to avoid battles that don't specifically involve you . If it is actually involving you must consider if this "attack" is peronal or to improve work situation.Step two is to be open and clear.The writter suggest to be open about the issue and listen to different points of view.Last but not least step three is beeing proactive . Be a part of a team, suggest ideas and most important listen to other suggestions.By using this steps you will increase the level of communication in your work place.
Personally I believe in the power of body language.By the first look you can clearly see if a person is open to listen to your plans or ideas.By studying body language you will be able to approach the problem and solve it.A second point in my opinion is to have a ten-minute weekly meeting to discuss all problems of the previous week. A little team spirit and willing will make anything possible.
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